Safeguarding your funds and information

Greenpenny is committed to safeguarding our customers’ funds and information using multiple levels of the latest security available. Unfortunately, criminals have many methods they can use to obtain this information from you without your knowledge including the internet, over the phone or through the trash you throw away.

We’ve compiled helpful information on how we’re working to protect you from identity theft and financial crime, and how you can protect yourself.

greenpenny Security

Our online and mobile banking services contain security measures to limit the possibility of unintended distribution of confidential information and the potential for fraud-related losses.

  • Service runs on a robust operating system.
  • State-of-the-art firewall technology is the first line of defense in preventing unauthorized access to information.
  • Capacity to allow only secure connections by end-users.
  • Security alerts, that can be turned on or off, to let you know when something has changed on your account.

Identity Theft Prevention and Resolution

We understand the countless hours of frustration that can result from having your identity stolen. That’s why we’re here to lend a helping hand.

  • Our checking account holders and their resident family members have direct access to fraud specialists who can help get their lives back in the event of fraud or identity theft.
  • Our fraud specialist services powered by CyberScout®, a leader in identity management and fraud education.

Learn More

Debit Mastercard® Protection

To help keep your account safe, our debit Mastercard® protection program includes:

  • Protection Wherever You Shop‎: Whether you use debit Mastercard® to shop online, by phone or in a store, every purchase is backed by Zero Liability Protection. That means you won't be held responsible in the event that someone makes unauthorized purchases with your card.
  • EMV Technology: Our debit card includes EMV (chip) technology to securely store your private account information.
  • Fraud Alert Service: You will receive a text or phone alert if suspicious activity is detected on your debit card.

For additional information or assistance with any issues, please contact us.

Protecting Your Own Information

Steps you should take to further protect yourself while online or using a mobile device:

  • Do not write down your password and store it near your computer system.
  • Change your password periodically, and immediately if you suspect it has been compromised.
  • Never share or give your username. password or security questions to anyone regardless of the circumstances.
  • Always log off the system before walking away.
  • Avoid using public computers to access your internet banking.
  • Ensure that your computer is equipped with up-to-date anti-virus software protection.
  • Do not provide any personal information to websites that do not use encryption or other secure methods of protection.
  • Update your computer and mobile devices with the patches as recommended by the operating system manufacturer.

Selecting Strong Passwords

Make it as difficult as possible for anyone to make an educated guess about your password, while making it simple to remember without writing it on paper.

  • Do not use your or any family member's name, nickname, or initials in any form.
  • Do not use your user ID in any form.
  • Do not use other information that can be easily obtained about you. This includes birth dates, telephone numbers, license plate numbers, or Social Security numbers.
  • Do not use all the same character (i.e., 55555) or consecutive keys on a keyboard (i.e., QWERTY).
  • Do not use words that would appear in a dictionary as they can be easily compromised by password cracking programs that employ electronic dictionaries.

Banking Safely

Your security is top priority at greenpenny. Read more about ways to protect your identity. If you have any questions or are concerned your information or accounts have been compromised, please contact us immediately.

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