Our Blog

Our Blog

In the News

The latest coverage on greenpenny, our parent company, and the clean energy industry.

How to Avoid Account Takeover Fraud

What is an “Account Takeover”?

An account takeover happens when a fraudster poses as a financial institution to get your personal or account information. Once the fraudster has access to your account, they can make unauthorized transactions.

How Does It Work?

An account takeover begins with a fraudster sending a text message to your mobile phone. They usually claim they’re from your financial institution’s fraud department. They ask you to confirm a suspicious payment that was sent from your account - this may be true and could be part of the fraud.

If this is a fraud attack, the fraudster typically follows up with a phone call and asks for your personal information to “cancel the payment.” NOTE: A Bank will NEVER ask for your personal information over the phone. The account takeover fraud usually begins on a Friday, after business hours, and runs through the weekend.

How Can You Prevent Account Takeover Fraud?

If someone posing as your Financial Institution contacts you by phone, email or text message and wants you to share your personal information, consider it fraud.

If you receive a text (or email) like the one shown below, do not reply to the sender. Ignore the message and do not call any phone numbers listed in the text.

If you receive a phone call that seems to be a phishing attempt, end the call immediately. And be aware that area codes can be misleading: a local area code does not always guarantee that the caller is local. The phone (below) shows an example of a fraudulent “account takeover” text message.

If you think you’ve been the victim of fraud, please contact us immediately!

image of text fraud message



Share on:


Media Mentions

Press Contact

For non-press-related inquiries, please chat with our virtual assistant Penny or visit our Contact Us page. 

Get the latest news and media coverage about greenpenny.

To request a media interview, click here. Please include your name and publication name with your topic of interest.

Follow greenpenny on Facebook, Instagram and LinkedIn.

We Believe

We Believe

We can build a better world by putting the power in your hands.

Tell me more

Solar panels on a house with yellow flowers in the foreground

Residential Solar Loans

Look no further for an experienced, transparent solar financing option.

Learn More

scroll top